• Payments and Pricing:

  • What payment options are available?

    • You can choose to pay with any major credit card or debit card. Additional payment options may be available according to your location.

  • Can I pay with any credit card?

    • You can choose to pay with any major credit card including Visa, MasterCard, SEPA, Discover, JCB, Diner, or American Express credit card issued in Europe.

  • How do you ensure secure card payments/card security?

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  • Can I combine cash and card payments?

    • No, we do not offer cash or payment on delivery options. You can choose any of the credit card options or wallet options to make the payment.

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• Ordering:

  • How quickly can I get my order delivered?

    • Click here to see our shipment chart with all the necessary details.

  • How can I proceed with large bulk corporate orders?

    • Please write us at info@maxresolution3d.com for your corporate order requirements.

  • What should I do if I did not receive an invoice for my order?

    • A hard copy of the invoice will be sent to you in the shipment. Although, in case of any queries and issues you can contact the support team by dropping a mail at info@maxresolution3d.com or by calling us at

  • How can I put my requirements for the customization of the product?

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  • How to contact the seller in case of any discrepancies in the order?

    • Write us to info@maxresolution3d.com describing the issue in your order delivered.

  • How do I know my order has been confirmed?

    • You will get a mail of confirmation for your order with all the details and invoice once you have successfully placed the order. In case of any discrepancies, contact the support team by dropping a mail on info@maxresolution3d.com or by calling us at

  • How do I trust that the product delivered is quality tested?

    • Your order, after the manufacturing process & before getting shipped, is checked by our quality team twice to ensure that only the best standard products reach you.

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• Customer Service

  • What are the modes to contact the support team?

    • You can mail your queries to info@maxresolution3d.com or call us at

  • What is the estimated time to get a reply?

    • Our support team will get back to you within one hour of posting the query or complaint.

  • How can I claim my warranty?

    • You can claim the warranty for your product by using the invoice of your order.

  • What are the warranty terms and conditions?

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  • How does warranty work on replacement products?

    • The warranty on replacement products will be the same as the initial product delivered to you. The invoice you receive with the replacement can be used to claim the warranty.

 

• Shipping and Delivery

  • Will I be charged a delivery fee?

    • The delivery fee charged would be dependent on the amount of order plus the delivery location. Click here to see our delivery price chart.

  • What are the standard shipping speeds and delivery charges?

    • Click here to see our delivery price chart.

  • How can I track my order?

    • You can track your order through the link sent to you by mail/SMS after your order gets shipped.

  • My order is not complete, what should I do?

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  • Will the delivery be tried again if I am not able to collect my order the first time?

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• Cancellations and Returns

  • How does return work?

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  • Can I request a replacement, if yes, when will I get it?

    • The replacement will be delivered once the pickup for the wrong/damaged product is done and checked at our warehouse.

  • Which products are not eligible for returns?

    • Customized products are not eligible for return.

  • How will I know the status of my refund?

    • Click here to visit our refund policy page.

  • Am I eligible to return a product?

    • Click here to visit our return policy page.

  • What is the refund timeline if I cancel or return a certain product?

    • Click here to visit our refund policy page.

  • What checks would be done for an item to be returned?

    • The pro

  • What is the cancellation policy?

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  • What should I do if I have an issue with my product after the return period?

    • You can get in touch with us to claim the warranty for your product